The relationship with our key stakeholders is a critical element that contributes to the achievement of our strategic objectives and creating sustainable long-term value for the group and stakeholders alike. These relationships contribute directly and indirectly to the way we do business and our reputation as a financial services group.
Engagement with key stakeholders is facilitated through various levels of interaction that are aimed at providing insight into our strategy, significant business developments, material issues operating business performance and prospects.
The manner in which we engage with our stakeholders, and the frequency with which we do so, varies according to each identified stakeholder group. The groups’ executive and operational management bodies identify stakeholder groups, issues and areas of concern that may impact stakeholders. The most appropriate level of management then assumes responsibility for engagement, identification of further stakeholder concerns and determining the most appropriate action to be followed to address these concerns. The group chief executive officer oversees all stakeholder engagement and plays a key role in analysing relevant issues and concerns and providing guidance on appropriate responses.
- Investor community
- Lenders/ Banking institutions
- Regulatory bodies and authorities